This is a topic many are confused by and difficult for others to grasp. Many want to make a way for those who are not followers of Christ to make themselves and others feel better and more comfortable with God. Truth is that people go to hell and hell is forever just like heaven is.
Romans 9, says alot about Gentiles and Israel who do not believe. Why would there be reward for those who do not seek His face?
Romans continues from there telling the importance of being saved, receiving Christ.
Rom 5:1..we are justified by faith. This is faith in Christ, not faith that there is some god or some creator out there. The devil knows God is the creator of earth, he was cast out of haven. The devil knows Jesus is Lord, Savior, but the devil rejects Christ, he will not be returning to heaven.
Acts 16:31 "...believe on the Lord Jesus Christ, and you will be saved..."
Acts 3:19 and Luke 24:46-47 both speak about the importance of repentance through the shed blood of Christ.
It is hard to tell people that there will be people who go to hell. Children that are not at the age of accountability and those adults who will never be able to be acountable due to mental illness will see the kingdom of God. but adults who do not except Christ as Lord will unfortunately not be with the Lord.
What do you tell the people that make accusations about this? Tell them that God desires all to be saved, but not all will be. Why? because of man's sin. at one time everyone on earth was able to hear the scriptures, but men who wanted to rid earth of God's word, much like many groups in America are trying today, and other foreign bodies continue to wipe out believers have made it incerasingly difficult for God's word to be shared. When these people try to blame God for people going to hell, tell them the truth, it isn't His fault, it is man's. Satan also works through man, he doesn't care if man believes in him, just as long as they believe in something other than God. When cultures worship the creation not the creator they are doomed.
It isn't all the world's fault though. When we Christians don't do our job as disciples of Jesus we too are responcible. There are believers who go through their whole life without sharing the truth of Christ with one person. That is a shame. Imagine if the original disciples decided to keep Christ to themselves. We believers have a responcibility to share the love of God and truth of heaven and hell.
Yes people go to hell, and it is a place of torment. God doesn't decide they are to go, man decides they don't want to be with God. Why would God make a person spend eternity with Him when they did not want to spend there short earthly life with Him? They get what they want, separtion from Him. As on earth not everthing man wants is good for him. Those who don't hear God's word, He is revealed to them through thoughts that there has to be a creator, from there they must seek out the Lord. If one is thirsty they seek out water. To those who seek Christ He will be revealed. There is Christianity on every contenant, truth can be found by those who seek Him. Those who teach false doctrines and beliefs like budism, muslum, mormonism etc. they will suffer the concequences for their actions, not just for their beliefs, but also for the deception of others.
Sometimes the truth hurts