Mac Computer Problem

go to system preferences by hitting your apple menu. Then the system preferences application will load.
You should see a network icon.
Click that.
You should then see your network status.
You should at least see built in ehternet.
If you have wireless, you will also see "Airport"
If you are plugged in, should see a a green or yellow "light" next to the built in ethernet.
A green light means you have internet access, a yellow light means you are connected with the cable but do not have a proper IP address. A red light means you are not connected at all.

Note that if you have a router in your house like a linksys or something like that, you may get the green light even if you can't connect.

Do this and let me know what you see.

If still nothing works, restart the computer and as the computer first comes on, hold down the command key (has the apple on it) plus the option (alt) key plus "P" and R"
hold down until you hear the startup chime a second time.
If you have a windows keyboard, hit the windows and alt keys, these are the command and option keys.

IF you still need help, give me your phone number and I should be able to have you up and running in a few minute.
Just send me a private message or email me at dalecosby at gmail dot com

 

BTW, I should add, if your network software, which is part of the operating system is corrupted, it should be self healing. but we can get to that after you show me what that network window says.

 

Aren,t Macs just great! One thing that took me time to learn when I switched was that if there is a problem, chances are there is a very simple solution.

 

...and unplugging a PC is hard?

 

Unplugging a PC is not hard.

Neither is throwing it out a window.

But I'm not a Mac user.

 

Sounds like your Mac is fine and your modem is bad. I had that problem once a while back. Nothing wrong with the computer and you would have the same problem, Mac or PC.

Wait, you would have that one problem with the Mac and that one problem plus many more with the pc

 

Internet Problem

Don't be so quick to blame the Mac, this problem sounds really familiar to the same one that my mom has. She is a dedicated PC user and has not trusted Mac for her computer salvation. Hers is actually a network problem when one or more computers are connected. I think that we finally figured out that it was the router and not her computer. So if it keeps up, it may be your router and you should try another brand or style.

 

Modems and routers need to ocassionally rebooted. While mine works fine for a long while, I have learned that when my internet connection gets sluggish, it is the first thing I do.

Unplug all the wires to both and let them sit for a minute or so. Plug the power to the modem and let it stabalize, then in incoming, stabalize, then the outgoing. Same procedure with the router.

Clears up 95% of any problems.