Problems with AT&T?

Gina, my experience was 7 to 9 years ago. I had another company's phone, and ATT bought them out. However, the signal strength was slashed drastically! (I think they closed the other company's tower!) I could not call from inside my own home! And once I tried to make a call from a school (a mile from home) to home, and was told I was in roaming territory! When I called to find out what could be done, I was told there were not enough customers in my town to justify doing anything about my problem! I did find out on this call that the closest signal tower was only about 5 miles away, but there was a hill between my house and the tower.

During the same timeframe, I was sitting at a traffic light, and noticed that the "signal strength bars" on my phone kept going from full signal to no signal, all in a matter of seconds! And this was 30 miles from home, and deeper INSIDE the ATT (supposed) coverage area!

Needless to say, I began searching for a new company, and have been part of the Verizon network ever since I could change. They have done wonderful service for me for the last 7 years. Just got two new phones in July, and DW and I love them.

Oh, yes. When I called ATT to cancel the (lack of) service I had, ATT actually tried to get me to change my mind by offering to lower my monthly cost! I politely told them they were too late, as I had decided not to do service with them months earlier, when the first thing I mentioned above happened. I told the customer service rep I was talking to, that ATT needed REAL customer service, not just lower rates. Then I hung up! The problem was not his fault, but I think he got my intended message. I hope he passed it on!

BTW, isn't it great that we can talk to God anytime, anywhere, without a cell phone? Gotta love it!

Bill :godisgood:

 

I was a long time AT&T customer until 8 months ago. I started with AT&T in 1999. Then when they were purchased by Cingular, I had to pay an activation fee because I was a "new customer" to Cingular (even though I was forced to switch; not because I choose to switch). They also made me purchase a new phone because the old AT&T phone would not work on the Cingular network. Then they transitioned back to AT&T.

After putting up with all of these obstacles, last December I tried to make a change to my account. The change was blocked and I found out there was a hold on my account of which I had receive no notification of any kind. After about 2 days and 20 calls I learned that someone with my name, at an address I had never lived at and with I phone number I never had ran up a bill of nearly $900 and had skipped out. Finally I was able to talk to their fraud department and they opened a so called investigation. One week later I was notified that they could find no fraud and would not remove the charges. There was nothing about this dead beat account that linked it to me in any way except someone with the same name as mine.

After several attempts to clear this up, AT&T refused to do anything about their error. So I switched to Verizon. They have far better coverage than AT&T. I also changed my home phone and home internet provider which use to be AT&T. So now I have no dealings with them and do not intend to ever have any accounts with them again.

 

Like a few of you, years ago I was trapped in the Cingular and ATT cycle with cells and home phones. It was a great day when I escaped their clutches!

These days, with the advent of the i-phone, ATT's cell network has seen a revival of use, but the network is still horrid. If you are not in a large city, along a freeway (well traveled!) or an airport, good luck finding a decent signal. My Verizon works everywhere, and I do a lot of backwoods off-roading where I'm a way off the beaten path. I have a signal when all the ATT guys are finished. :thumbs: