Technical Support?

A Dell customer called to complain that his
keyboard no longer worked. He had cleaned it
by filling up his tub with soap and water and
soaking the keyboard for a day, then removing
all the keys and washing them individually.

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A confused caller to IBM was having troubles
printing documents. He told the technician that the computer had said it "couldn’t find printer". The user had also tried turning the computer screen to face the printer -but that his computer still couldn’t "see" the printer.

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An exasperated caller to Dell Computer
Tech Support couldn’t get her new Dell Computer
to turn on. After ensuring the computer was plugged in, the technician asked her what
happened when she pushed the power button.
Her response, "I pushed and pushed on this
foot pedal and nothing happens." The "foot
pedal" turned out to be the computer’s mouse!

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Another customer called Compaq tech support to say her brand-new computer wouldn’t work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked "What power switch?"

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True story from a Novell NetWire SysOp:
Caller: "Hello, is this Tech Support?"

Tech: "Yes, it is. How may I help you?"

Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"

Tech: "I’m sorry, but did you say a cup holder?"

Caller: "Yes, it’s attached to the front of
my computer."

Tech: "Please excuse me if I seem a bit stumped, It’s because I am. Did you receive this as part of a promotional, at a trade show?
How did you get this cup holder? Does it have any trademark on it?"

Caller: "It came with my computer, I don't
know anything about a promotional. It just has ‘4X’ on it."

At this point the Tech Rep had to mute the
caller, because he couldn’t stand it. He was
laughing too hard. The caller had been using
the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive!

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Another IBM customer had troubles installing software and rang for support. "I put in the first disk, and that was OK. It said to put in the second disk, and had some problems with the disk. When it said to put in the third disk, I couldn’t even fit it in..." The user hadn’t realized that "Insert Disk 2" meant to remove Disk 1 first!

 

Picture submitted by 'Computer Junkie'.