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Wireless Problem

Discussion in 'Computers & Technology Forum' started by Gwen, Feb 26, 2008.

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  1. Gwen

    Gwen Active Member

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    My son is having a problem connecting to wireless here at home. He can connect at Starbucks with no problem, and I can connect at home on my computer with no problem.

    He called tech support, and they couldn't help him. We are very puzzled! Any help much appreciated!!
     
    #1 Gwen, Feb 26, 2008
  2. exscentric

    exscentric Well-Known Member
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    You might list what operating system he is using. I'd start by unplugging your rounter and or modem for a few seconds and then plug them back in.

    Do you have security set up on the router? If so, he should check and make sure the code is still present. Also try typing in the code afresh.

    If noone has a better idea I'd delete the connection (home) on his computer and set it up again fresh.
     
    #2 exscentric, Feb 27, 2008
  3. ccrobinson

    ccrobinson Active Member

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    Gwen, has he always been able to connect to your home wireless? If so, when did it stop? Has he made any changes to his laptop?
     
    #3 ccrobinson, Feb 27, 2008
  4. Gwen

    Gwen Active Member

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    We've already tried unplugging the router. Didn't help.
    He has a Mac, so I'm not sure about the operating system.

    He was able to connect to wireless at home til about 2 weeks ago. Nothing has changed in that time. I can still get on the same way, with no problems.

    I think we'll try deleting the home connection, and setting it up again.

    Thanks, I'll let you know it that works.
     
    #4 Gwen, Feb 27, 2008
  5. Magnetic Poles

    Magnetic Poles New Member

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    Wifi really just isn't ready for prime time.
     
    #5 Magnetic Poles, Feb 27, 2008
  6. Dale-c

    Dale-c Active Member

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    hi Gwen, I willl try to help.
    I am actually certified by Apple so let's see of that is worth any more than the paper it is written on :)

    To help you out, could you perhaps go to his laptop, hit the apple menu in the upper left of the screen and select "about this Mac"
    that will give you the Mac OS version etc.

    Are you connecting your other computer via wireless or a wired conection?

    We need to make sure the wireless router has not failed.

    When he clicks on the airport menu in the munu bar can he see your network listed?

    I am sure I can help you troubleshoot this but I will just have to get some info,

    Also, tell me is the name of your network? I have probllems with mine the other day and I found out that my laptop didn't like spaces in the network name (AKA SSID)
     
    #6 Dale-c, Feb 29, 2008
  7. Dale-c

    Dale-c Active Member

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    you are joking, right?

    I have been using Wifi for several years now with very seldom problems.
     
    #7 Dale-c, Feb 29, 2008
  8. Gwen

    Gwen Active Member

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    Hey, thanks so much for your help.

    Version: Mac OS X 10.4.8

    The other computer is connected through wireless.

    I can see the network listed, and it shows that I have a full connection, but it will not connect and open any web pages.

    Our network is AT&T (formerly Bellsouth).
     
    #8 Gwen, Feb 29, 2008
    Last edited by a moderator: Feb 29, 2008
  9. Dale-c

    Dale-c Active Member

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    Ok, you habe tiger and there is a newer version you can update to but it shouldn't make a difference with airport.

    One thing to try:
    Open your applications folder
    Then the Utilities folder and then you will see a program called disk utility.
    Open that and you should see your hard drive and any other disks listed and then just select your main system hard drive, it should be called "Macintosh HD" by default.
    Then hit repiar permissions.

    Then reboot the system and see if that helps.
     
    #9 Dale-c, Feb 29, 2008
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