Florida Church Gets Full Refund from Restaurant

[Jerome]

after waitress bad mouthed the church on social media for not tipping on a huge takeout order:

Outback server fired over Facebook post

Christ Fellowship Church...placed the $735 order to be picked up at a nearby Outback Steakhouse, Wednesday. A volunteer went to pick it all up — and server Tamlynn Yoder was there to help out. “I brought it out, put it in the car. We received the payment. there was no gratuity,” said Yoder.

Next stop for Yoder was her social media platform. “I got upset. I posted a post on Facebook about the church not leaving a gratuity....Trying to make it right, someone from the church called Outback the next day....when Tamlynn showed up to work, she was terminated

As it turns out, the restaurant has a strict policy forbidding workers from posting about customers on social media....the restaurant went a step further...and gave the church a full refund.

Christ Fellowship Church is pastored by 'leadership expert' John Maxwell:

Christ Fellowship Church Palm Beach

 

[annsni]

I didn't know that you are supposed to tip on an order for pick up.

 

[Reynolds]

I didn't know that you are supposed to tip on an order for pick up.

Me either. I thought the tip was for refilling your drinks, etc. I tip good for good service. I tip mediocre for mediocre service. I don't tip at all for bad service.

 

[Benjamin]

The church could have done much more for its reputation if it had refused the refund and asked the person kept her job. Show some grace...

 

[Reynolds]

The church could have done much more for its reputation if it had refused the refund and asked the person kept her job. Show some grace...

How do you know they didn't?
Corporate restaurants usually have zero tolerance on social media stuff. Another example of why people with no filter should stay off Facebook.

 

[Benjamin]

How do you know they didn't?
Corporate restaurants usually have zero tolerance on social media stuff. Another example of why people with no filter should stay off Facebook.

The story says they said they "never intended for anyone to lose their job" and that they were given a refund implying they took it. So glad they expressed empathy for employee.

Young people make mistakes and run their mouths too much on social media, no doubt, but I would want to make it clear that the offense was forgiven on my behalf despite the hash enforcement of corporate rules. If I were on the board at that church my suggestion would be to give the employee the refund which would speak volumes to the community regarding what the church is really about.

 

[Reynolds]

The story says they said they "never intended for anyone to lose their job" and that they were given a refund implying they took it. So glad they expressed empathy for employee.

Young people make mistakes and run their mouths too much on social media, no doubt, but I would want to make it clear that the offense was forgiven on my behalf despite the hash enforcement of corporate rules. If I were on the board at that church my suggestion would be to give the employee the refund which would speak volumes to the community regarding what the church is really about.

The whole entitlement mentality annoys me. A tip is a bonus for good service. They are not entitled.

 

[Squire Robertsson]

You're right $74 is a bit much for takeout. But, the waitress did carry it out of the restaurant to the car. So, I'd say $10 would be appropriate. Remember, many times the wait staff's hourly wage is minimal as they are expected to make their money on tips. IOW, the employers do not consider it a bonus but part of the wages.

The whole entitlement mentality annoys me. A tip is a bonus for good service. They are not entitled.

 

[Benjamin]

You're right $74 is a bit much for takeout..

You need to add a Zero to that number, and yes there was a lot of work going into a $740 order for one not to get a tip which they count on as part of their regular pay.

 

[Benjamin]

25 steaks, 25 chickens, and 25 orders of potatoes, and the total bill came to $735.

 

[Squire Robertsson]

$74 is the ten percent tip on $735 as I round up to the nearest whole dollar amount.

You need to add a Zero to that number, and yes there was a lot of work going into a $740 order for one not to get a tip which they count on as part of their regular pay.

 

[Reynolds]

You need to add a Zero to that number, and yes there was a lot of work going into a $740 order for one not to get a tip which they count on as part of their regular pay.

Takeout does not get tipped.

 

[Benjamin]

They typically get 15% tip, or $110 on a order this size. I might consider that a bit much for take out, but also it wasn't like one quick trip to car for 25 steaks, 25 chickens, and 25 orders of potatoes, +, and all the little extras and a lot of prep work to pack.

Not to mention, I suspect the check had a place to fill in the tip amount but yet that got overlooked and they got nothing. Working for minimal wage and knowing this humongous order that took up your day was for a church would probably set most people back thinking "What the heck!"

 

[Benjamin]

Takeout does not get tipped.

I order Pizza every 2 weeks or so and there is a place for the tip right on the receipt I sign when paying. Being take out I usually don't add to the amount on the receipt but I do drop a couple bucks cash in the tip jar. If I don't have cash I will add it in to the check.

My typical $2 is a little less than 10% for my takeout order.

 

[Reynolds]

I order Pizza every 2 weeks or so and there is a place for the tip right on the receipt I sign when paying. Being take out I usually don't add to the amount on the receipt but I do drop a couple bucks cash in the tip jar. If I don't have cash I will add it in to the check.

My typical $2 is a little less than 10% for my takeout order.

There is a tip line on the receipt because that's what restaurant programs do. Tipping for takeout is not customary.

 

[thatbrian]

Takeout does not get tipped.

Not by you, evidently.

 

[Reynolds]

Not by you, evidently.

Look it up in any of the formal guides.

 

[thatbrian]

Look it up in any of the formal guides.

Sure. It customarily 10%.

General Tipping Guide - The Emily Post Institute, Inc.

 

[Reynolds]

What do the experts say?

"I do not tip for takeout at restaurants even though the workers want tips and many other people do tip them," said Michael Lynn, a professor of food and beverage management at Cornell University who's done research into tipping, via email. "Why don't I tip them? Because the service they provide (bagging food and handing it to me) is minimal and standardized. I don't think they deserve a tip."

Sure. It customarily 10%.

General Tipping Guide - The Emily Post Institute, Inc.

What do the experts say?

"I do not tip for takeout at restaurants even though the workers want tips and many other people do tip them," said Michael Lynn, a professor of food and beverage management at Cornell University who's done research into tipping, via email. "Why don't I tip them? Because the service they provide (bagging food and handing it to me) is minimal and standardized. I don't think they deserve a tip."

 

[thatbrian]

What do the experts say?

"I do not tip for takeout at restaurants even though the workers want tips and many other people do tip them," said Michael Lynn, a professor of food and beverage management at Cornell University who's done research into tipping, via email. "Why don't I tip them? Because the service they provide (bagging food and handing it to me) is minimal and standardized. I don't think they deserve a tip."

What do the experts say?

"I do not tip for takeout at restaurants even though the workers want tips and many other people do tip them," said Michael Lynn, a professor of food and beverage management at Cornell University who's done research into tipping, via email. "Why don't I tip them? Because the service they provide (bagging food and handing it to me) is minimal and standardized. I don't think they deserve a tip."

Nameless source. I provided you with a "formal guide", but you don't strike me as the type to admit you're wrong, and beyond this, I don't care.