suddenly a hord of pop ups

If you want to try and remove the virus without formatting, you can try this site http://www.dslreports.com/forum/cleanup

It has a series of software to run that will remove most common threats then it will have you run HJT and put your log in a new thread. One of the experts will be along to guide you from there.

My daughter has had some nasty viruses because she clicks yes on everything but they have removed each and every one.

Good luck Donna... I know it sucks.

 

I too can vouch for New Egg, even my refurbished laptop I currently use came from them. I had a problem with the first one they sent so they sent me this one with a return address postage paid label no questions asked.